Netster Consulting Asia

Introduction

Sales enquiries, customer complaints, support tracking and incident management are some of the things that will require an effective system to manage, archive and keep track of. And this is where we will lend you a hand with our Call-Centre Solutions - Rapid CRM Product Suite.

The RapidCRM Product Suite is our in-house specially-designed complete call centre solution that runs on Windows Microsoft .NET platform, with a Microsoft SQL or Oracle database. The product suite is available as an On-Site application, or as Software-As-A-Service (SaaS) edition; both catering to our various clients’ needs. There are mainly 3 main modules in the CRM product suite, for sales, marketing and customer service respectively:

Helpdesk

This solution is a Web-based feedback management system, designed to handle support tracking, assignment, alert, escalation and diagnosis.

Outbound

This solution serves as a sales tracking system, allowing relative uncomplicated handling of sales enquiries and leads. RapidCRM Outbound increases your agent’s productivity as compared to manual dialing or tracking.

Marketing

This solution transforms the traditional marketing process into an automated workflow for marketing campaign management, sales campaign management and loyalty program management.